Terms & Conditions
2. Changes to Website
We may, in our sole discretion and at any time, without notice to you, add to, amend or remove any Information from this Website, or alter the presentation, substance, or functionality of this Website.
3. Changes of Terms
4. User’s Conduct
As a condition of your access or use of this Website, you must not:
Trespass, break into, access, use or attempt to trespass, break into, access or use any parts of our servers, and/or any data areas for which you have not been authorized by us; or
Restrict or inhibit any other user from using and enjoying the Website; or
Post or transmit any unlawful, fraudulent, libelous, defamatory, obscene, pornographic, profane, threatening, abusive, harmful, hateful, offensive, or otherwise objectionable or unreasonable Information of any kind, including without limitation any transmissions constituting or encouraging conduct that may constitute a criminal offence, give rise to civil liability, or otherwise violate any local, state, national or foreign law; or
Post or transmit any advertisements, solicitations, chain letters, pyramid schemes, junk email, investment opportunities or schemes or any other unsolicited communications or messages (commercial or otherwise), or engage in spamming or flooding; or
Post or transmit any Information or software which contains any virus, Trojan horse, worm or other harmful component or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of this Website or any computer software or hardware; or
Post, publish, transmit, reproduce, distribute or in any way exploit any Information obtained through this Website for commercial purposes; or
Upload, post, publish, transmit, reproduce, or distribute in any way, Information obtained through this Website which is protected by copyright, or other proprietary right, or create derivative works with respect thereto, without the prior written permission of the copyright owner or right holder or otherwise infringe any patent, trademark, trade secret or other intellectual property rights or other rights of third parties; or
Stalk or otherwise harass or violate the legal rights of others; or
Collect or store personal data about other users.
5. Prohibition of Access
6. Links to and from the Website
The links on this Website may take you to other sites that are not under our control. Links to other websites do not constitute an endorsement by us of such websites or the Information, products, advertising or other materials available on those websites. You acknowledge and agree that we have no responsibility for the content, accuracy or availability of any Information provided by linked websites or liable for any loss or damage caused by, arising out of or in connection with use of or reliance on any Information, materials, goods or services available on or through any such websites.
8. Limited Liability and Warranty
All Information in this Website is for your general reference only. We do not accept any responsibility whatsoever in respect of such Information.
In no event shall we be liable for any direct, indirect, incidental, special, economic or consequential loss or damages of any kind whatsoever (including without limitation damages for loss of profits, business interruption, loss of information or data or loss of use of any equipment or software), howsoever caused, arising out of the use or the inability to use the Information contained in this Website or any other matter related to this Website, even if the same is known to us.
You understand and agree that any Information downloaded or otherwise obtained through the use of this Website or the Services is at your own discretion and sole risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such Information.
We do not endorse, warrant or guarantee any Information, material, product or service referred to in the linked websites. We are not and will not be a party to any transaction between you and any third party.
If you have any question, request or comment in connection with this Website, please send us by e-mail to: email@example.com
You acknowledge and agree that we shall be free to copy, disclose, distribute or otherwise use any material, including without limitation, any ideas, suggestions, submissions, information or other communications transmitted or posted to this Website by you for any purposes as we deem fit without liability or compensation to any person or entity.
12. Withdrawal / Cancellation
The Withdrawal / Cancellation policy follows the prevalent terms and conditions laid out in the respective pamphlets and brochures. For clarification, please contact earxaudio for details. However, if payment is made via on-line credit card, a prevalent bank charge of 2.5% of the fee will be levied for withdrawal / cancellation.
14. Governing Law and Jurisdiction
15. Chinese Version
Last Edited on 22-04-2022
1. What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
2. When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site.
3. How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.
4. How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
5. Do we use ‘cookies’?
• Help remember and process the items in the shopping cart.
• Understand and save user’s preferences for future visits.
• Keep track of advertisements.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:
If you disable cookies off, some features will be disabled. It will turn off some of the features that make your site experience more efficient and some of our services will not function properly.
However, you can still place orders.
6. Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
7. Third party links
We do not include or offer third party products or services on our website.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
9. We use Google AdSense Advertising on our website.
We have implemented the following:
• Google Display Network Impression Reporting
• Demographics and Interests Reporting
We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to understand and improve user experience
10. Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
11. California Online Privacy Protection Act
12. According to CalOPPA we agree to the following:
Users can visit our site anonymously.
Users are able to change their personal information:
• By emailing us
13. How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third party behavioral tracking?
It’s also important to note that we do not allow third party behavioral tracking.
14. COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under 13.
15. Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
• Within 1 business day
We will notify users via phone call
• Within 1 business day
We will notify the users via letter
• Within 1 business day
We also agree to the individual redress principle, which requires those individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only those individuals have enforceable rights against data users, but also those individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
16. CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
If at any time you would like to unsubscribe from receiving future emails, you can email us at firstname.lastname@example.org and we will promptly remove you from ALL correspondence.
Last Edited on 22-04-2022
Returns & Refunds
Returns:If you are not completely satisfied with your purchase or the product is found to be defective, you may return the item to us in its original condition within 7 days of receipt. Returns made within 7 days of receipt will be refunded to the original form of payment. After 7 days, earxaudio cannot accept returns for any reason other than defects for items under warranty (please see Warranty page for more details). Items purchased on sale are final sale, and are not eligible for refunds. Only items purchased directly on earxaudio eSHOP will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.
Returned items must be in original packaging, including any accessories, manuals, and documentation. Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.
Returns without receipt may be refused. earxaudio reserves the right to deny any returns.
Not satisfied with your product?
Did you receive a faulty unit, or the wrong product? Simply not satisfied with your order?
Please email email@example.com to start the return process with the following information:
- Order number or Transaction Code
- Proof of purchase
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact number & email address
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product. Customers will need to cover expenses associated with returned products.
Processed refunds will be completed within 14 business days in most cases. Refunds will be issued based on your original form of payment (PayPal, credit card, etc.)
Shipping costs are non-refundable. The cost of return shipping and a Restocking fee of US$5.00 will be deducted from the refund.
Items already shipped are not reversible, and must then be returned for a refund (please see the “Refunds” section above). Please note that the shipping cost of this return will be borne by customer.
Last Edited on 22-04-2022
We at earxaudio are committed to bringing our products to everyone in the world. Our service delivers to most countries in the world and is dedicated to meeting a variety of shipping needs. We work in conjunction with the most reliable international couriers to ensure that your package gets to you safely and on time.
For shipping update on your order, please email firstname.lastname@example.org.
Shipping costs may vary depending on weight and type of package, product quantity and shipping location. To get a shipping quotation, please add your selected items to your shopping cart, and enter your shipping address at the checkout page.
In an effort to provide the best offers to our customers, we are currently offering free shipping to qualifying orders.
Free delivery using First Class mail.
Last Edited on 22-04-2022
Ordering & Billing
1. How can I make changes to my order?
Simply email us at email@example.com within 24 hours after purchase is made. Please quote order number for official handling.
2. How long does it take for my order to ship?
Standard orders are typically processed between 1 to 3 business days after payment confirmation. Please email us if you have any questions about your order.
3. Do you accept international orders?
Yes, we do. We try to offer the most reasonable shipping rates possible. In the shopping cart you will be able to select your country and view the options available to you. If you don’t see your country listed and are interested in placing an order, please email firstname.lastname@example.org and we will be happy to assist you. Please check with your local customs office about rules and regulations that may apply to you.
4. What are my shipping and handling rates?
Shipping and handling rates vary depending on the destination of the order and are based on the total cost of the order. Please refer to the Shipping for details.
5. Do I have to pay for duties, import taxes, VAT and other customs clearance fees?
Import duties, taxes, VAT and other customs related charges are not included in the price or shipping cost.
These charges are the buyer’s responsibility. Your country’s Customs may request payment for these customs charges.
Please check with your country’s Customs Office for additional information.
1. How can I pay for my order?
PayPal or Credit Card (Visa, Master, American Express etc.).
2. Do you accept Credit Card?
Yes. We accept major credit cards via PayPal and you are not required to have your own PayPal account (except for a very few specific countries).
Still not getting your answers? Email us anytime at email@example.com.
Last Edited on 22-04-2022